Terms of use

Terms of use

Article 1 (Purpose)
The purpose of these terms is to set out the rights, obligations and responsibilities between the Company and users in relation to the internet services (the “Service”) provided at the online shop (the “Mall”) operated by ATOVIA (the “Company”).

The Service can be used regardless of the type of wired or wireless device, and includes every service a member can access. Its purpose is also to protect users' interests and to support the smooth provision of the Service by setting out the conditions and operating matters relating to its use.

Article 2 (Definitions)
① ATOVIA means the virtual place of business set up by the ATOVIA company, using computers and other information and communications equipment, so that goods (products or services) can be traded and provided to users; it is also used to mean the business operating that cyber mall. ATOVIA provides its services not only on the website but in a range of environments, including the mobile web and the Android and iOS apps.
② User means a member or non-member who accesses ATOVIA and uses the services ATOVIA provides under these terms.
③ Member means a person who has agreed to ATOVIA's terms, provided personal information and registered as a member, and who has entered into a use contract with ATOVIA and may use the Service on an ongoing basis.
④ Non-member means a person who uses the services ATOVIA provides without registering as a member.
⑤ **Member ID** means the unique combination of letters and numbers assigned to each member for identification and use of the Service.
⑥ Password means the combination of letters and numbers the member sets and registers with ATOVIA to confirm that they are the member matching the assigned ID and to protect the member's interests.
⑦ Operator means the person who operates and manages ATOVIA's services.
⑧ Use contract means the contract entered into between a member and the Company in relation to the use of ATOVIA.
⑨ Termination means a member bringing the use contract to an end.

Article 3 (Publication, explanation and amendment of these terms)
① ATOVIA shall post on the initial service screen, so that users can readily check them, the content of these terms together with the trade name, the representative's name, the address of the place of business (including an address at which consumer complaints can be handled), the telephone number, the fax number, the email address, the business registration number, the mail-order sales registration number, the data protection officer and similar information. The detailed content of the terms may be made available on a linked screen.
② Before a user agrees to these terms, ATOVIA shall provide a separate linked screen or pop-up and seek the user's confirmation, so that they can properly understand important matters such as withdrawal of subscription, responsibility for delivery and refund conditions.
③ ATOVIA may amend these terms to the extent that it does not breach relevant laws, including the Act on Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, the Framework Act on Electronic Documents and Transactions, the Electronic Financial Transactions Act, the Digital Signature Act, the Act on Promotion of Information and Communications Network Utilisation and Information Protection, the Door-to-Door Sales Act and the Framework Act on Consumers.
④ When amending these terms, ATOVIA shall give notice on the initial screen, alongside the current terms, from seven days before the effective date until the day before it, stating the effective date and the reason for the amendment. Where the change is unfavourable to users, notice shall be given with a grace period of at least 30 days, and the content before and after the amendment shall be shown side by side so users can compare them easily.
⑤ Amended terms apply only to contracts entered into after the effective date; contracts entered into before the amendment remain governed by the previous terms. However, where a user with an existing contract wishes the amended terms to apply and requests and obtains ATOVIA's approval within the notice period, the amended terms may apply.
⑥ When ATOVIA amends these terms, it tells the member individually (by e-mail, text message or similar), together with the public notice, that 'if you do not tell us you object by the effective date, you are taken to have agreed'. Where, after such notice, the effective date passes without an objection, the member is taken to have agreed to the amended terms (proviso to Article 12(1) of the Act on the Regulation of Terms and Conditions). If you do not agree to the amended terms you may terminate the use contract at any time, and if you do, we refund the part corresponding to the remaining period.
⑦ The Operator may give notice of a separate operating policy where necessary. Where these terms and the operating policy conflict, these terms shall prevail. However, where the operating policy is more favourable to the member, the operating policy applies.

Article 4 (Rules outside these terms)
① Matters not set out in these terms, and their interpretation, shall follow the Act on Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, the electronic commerce consumer protection guidelines set by the Fair Trade Commission, other relevant laws and general commercial practice.

Article 5 (Formation of the use contract and registration)
① The use contract is formed when a person wishing to register as a member and use ATOVIA (an ‘applicant’) agrees to these terms, enters their member information on the registration form set by ATOVIA and applies for registration, and ATOVIA approves it.
② When applying to join ATOVIA, the applicant indicates their agreement to these terms by reading them and selecting “I agree”.
③ A person wishing to register as a member and use ATOVIA must accurately provide all the information ATOVIA requests (username, password, nickname and so on).
④ In the following cases, ATOVIA may decline registration or terminate the use contract afterwards.
a. Where the applicant has previously lost member status under these terms. This does not apply where 3 months have passed since the loss of member status and ATOVIA has given its approval.
b. Where false information is entered on the application, or information is missing or mistyped.
c. Where the applicant is under 14 years of age on the date of registration.
d. Where the same name and email address as an existing member are used.
e. Where the applicant intends to use the Service for improper purposes or for profit.
f. Where approval is impossible for reasons attributable to the member, or where ATOVIA's policies and operating standards are otherwise breached.
g. Where the application otherwise breaches these terms, is confirmed to be legally improper, or where ATOVIA reasonably judges it necessary.

⑤ ATOVIA may hold back approval of registration because of a shortage of facilities for providing the Service, or technical or operational issues, and may inform the applicant accordingly.
⑥ The use contract is formed at the point ATOVIA indicates in the application process that registration is complete.
⑦ Where the information registered at application changes, the member must promptly ask ATOVIA to update it, or make the change themselves through the member information edit function.
⑧ ATOVIA may set grades according to how members use the Service and apply different limits on usage time, number of uses, service menus and similar.
⑨ Under the Promotion of the Motion Pictures and Video Products Act, the Youth Protection Act and similar laws, ATOVIA may set usage restrictions or age-based limits on services permitted only to users above a certain age.

Article 6 (Provision and change of the Service, and the Operator's obligations)
① ATOVIA carries out the following.
ⓐ Providing information on goods or services and forming purchase contracts
ⓑ Delivering goods or services for which a purchase contract has been formed
ⓒ Other work determined by ATOVIA

② ATOVIA may change the content of goods or services to be provided under contracts formed in future, where goods sell out or technical specifications change; in that case it shall state the changed content and the date of provision and post it immediately where the previous information appeared.
③ Where ATOVIA changes the content of a service contracted with a user because goods have sold out or technical specifications have changed, it shall notify the user at an address at which they can be reached immediately.
④ ATOVIA shall compensate users for loss caused by such changes. This does not apply where ATOVIA proves that it acted without intent or negligence.
⑤ ATOVIA shall not act in ways prohibited by relevant law or these terms, or contrary to public order and morals, and shall do its utmost to provide goods and services continuously and stably.
⑥ ATOVIA shall put in place personal information protection and security systems so that users can use the internet service safely, and shall publish and comply with its privacy policy.
⑦ Where a view or complaint raised by a user is recognised as legitimate and objective, ATOVIA shall handle it promptly; where immediate handling is difficult, it shall inform the user of the reason and the timetable.
⑧ ATOVIA may set separate terms and conditions for individual services within the Service; where separate terms apply to an individual service, the user goes through a consent step the first time they use it. In that case, the terms for the individual service prevail over these terms.
⑨ ATOVIA shall not engage in unfair labelling or advertising under the Act on Fair Labelling and Advertising, and shall be liable to compensate users who suffer loss through any such breach.
⑩ ATOVIA shall not send commercial advertising emails that users do not want.
⑪ Where a view or complaint raised by a user is recognised as legitimate, the Operator shall handle it promptly; where immediate handling is difficult, it shall inform the user of the reason and the timetable.
⑫ In order to provide the Service continuously and stably, the Operator shall endeavour to restore or repair equipment promptly where it fails or is lost. However, in the event of a natural disaster or force majeure, provision of the Service may be suspended temporarily.

Article 7 (Service hours)
① As a rule the Service is available 24 hours a day, every day of the year, unless there is a particular operational or technical impediment. However, ATOVIA may suspend the Service temporarily on a schedule it sets for regular system inspection, expansion or replacement, and any temporary suspension for planned work will be announced in advance on the ATOVIA website.

② However, ATOVIA may suspend the Service temporarily without prior notice in each of the following cases. Even then, we tell you of the suspension and its reason without delay. Where the Service is discontinued permanently, we give notice in advance and compensate under Article 10(3)ⓑ.
ⓐ Where urgent system inspection, expansion, replacement, breakdown or malfunction occurs
ⓑ Where there is a national emergency, power failure, natural disaster or other force majeure
ⓒ Where a key telecommunications operator under the Telecommunications Business Act suspends its telecommunications service
ⓓ Where normal use of the Service is difficult because of a surge in demand or similar

③ Where the Service is suspended under paragraph ②, ATOVIA shall notify members in advance through a notice. Where advance notice is impossible for reasons beyond ATOVIA's control, notice after the event may take its place.

Article 8 (Notices to members)
① Individual notice
ⓐ ATOVIA may give notice individually by the means the member has designated in advance, such as email address, SMS or push notification.
ⓑ Members may refuse to receive emails and similar at any time, except for transaction-related information and replies to customer enquiries.

② Notice to members generally
ⓐ ATOVIA may replace individual notice with a notice posted on the board for at least seven days where it applies to members generally.
ⓑ However, matters that materially affect a member's own transactions shall be notified individually.

Article 9 (Provision of information and posting of advertisements)
① Provision of information
ⓐ ATOVIA may provide members with various information it considers necessary while they use the Service, by notice, email, SMS, telephone and similar means.
ⓑ However, members may refuse to receive emails and similar at any time, except for transaction-related information required by law and replies to customer enquiries.

② Posting of advertisements
ⓐ ATOVIA may post advertisements on service screens, the website, emails and similar in connection with operating the Service.
ⓑ A member who receives an email containing advertising may request to stop receiving it at any time.

Article 10 (Suspension of the Service and exclusions of liability)
① Grounds for suspension
ⓐ Where maintenance, replacement or breakdown of computers or other information and communications equipment, or a loss of communications, occurs.
ⓑ Where a key telecommunications operator under the Telecommunications Business Act suspends its telecommunications service.
ⓒ Where there is other force majeure.

② Restriction of use and notice
ⓐ Where normal use of the Service is difficult because of a national emergency, power failure, failure of service equipment or a surge in demand, ATOVIA may restrict or suspend all or part of the Service.
ⓑ Where provision of the Service is temporarily suspended, ATOVIA shall post the fact and the reason on the initial screen of the site.

③ Compensation
ⓐ ATOVIA shall compensate users or third parties for loss caused by suspension of the Service on the grounds above. This does not apply where ATOVIA proves that it acted without intent or negligence.
ⓑ Where the Service cannot be provided because of a change of business line, abandonment of the business, a merger between companies or similar, ATOVIA shall notify users in advance under Article 8 (Notices to members) and compensate consumers on the terms previously stated. Where no separate basis for compensation has been announced, the mileage or points held by the user may be paid in services, goods in kind or cash equivalent to the currency value used at ATOVIA.

④ Exclusions of liability
ⓐ Where ATOVIA cannot provide the Service because of a natural disaster or comparable force majeure, it is released from responsibility for providing it.
ⓑ ATOVIA is not liable for interruption of use caused by reasons attributable to the member.
ⓒ ATOVIA is not responsible for a member failing to obtain the profit they expected from using the Service. How the material obtained through the Service is used is for the member to decide, so ATOVIA is not responsible for the result either. This does not apply where there has been intent or gross negligence on ATOVIA's part.
ⓓ ATOVIA is not liable for the reliability or accuracy of information, material or facts posted by members.
ⓔ Legal responsibility for the content of emails sent by a member rests entirely with that member.
ⓕ ATOVIA is not liable for transactions between members, or between a member and a third party, made through the Service.
ⓖ ATOVIA is not responsible for services given free of charge, such as points, unless there has been intent or gross negligence on ATOVIA's part.
ⓗ ATOVIA has no duty to intervene directly in legal disputes arising between members, or between a member and a third party, and is not responsible for resolving problems between members.
ⓘ ATOVIA is not liable for data loss, service interruption or similar harm arising from unforeseen failures, hacking or security breaches during the maintenance of servers, networks or systems, save where there is intent or gross negligence.

Article 11 (Members' obligations and account management)
① General obligations of members
ⓐ Members must comply with relevant law, these terms, the usage guidance and matters announced by ATOVIA, and must not interfere with ATOVIA's operations.
ⓑ Members may not transfer, give away or offer as security their right to use the Service or their position under the use contract without ATOVIA's express consent.
ⓒ Members must not infringe the intellectual property rights of the Operator, ATOVIA or third parties.

② Prohibited conduct
Members must not do any of the following in connection with using the Service.
ⓐ Registering false information when applying for or changing the Service
ⓑ Using another person's information
ⓒ Altering information posted on ATOVIA without permission
ⓓ Transmitting or posting material (such as computer programs) other than information determined by ATOVIA
ⓔ Infringing the copyright or other intellectual property rights of ATOVIA or third parties
ⓕ Damaging the reputation of, or interfering with the business of, ATOVIA or third parties
ⓖ Disclosing or posting obscene or violent messages, images, audio or other information contrary to public order and morals
ⓗ Using the Service for profit without ATOVIA's consent
ⓘ Otherwise breaching relevant law or rules set by ATOVIA

③ Duty to manage IDs and passwords
ⓐ Responsibility for managing a member's ID (their e-mail address and any ID created by linking a social network) and password rests with the member themselves, and the member bears any loss arising from neglecting it. This does not apply where information has leaked through a defect in ATOVIA's system or through ATOVIA's intent or negligence.
ⓑ Members must not give their ID and password to a third party or let a third party use them.
ⓒ Where a member becomes aware that their ID and password have been stolen or are being used by a third party without permission, they must notify ATOVIA immediately and follow ATOVIA's instructions.
ⓓ Members bear responsibility for any disadvantage arising from failing to do the above or from not following ATOVIA's instructions.

Article 12 (Closing an account and loss of member status)
① Members may ask ATOVIA to close their account at any time, and ATOVIA shall process it immediately.

② Where a member falls under any of the following, ATOVIA may restrict or suspend their member status.
ⓐ Where false information was registered on the application.
ⓑ Where payment for goods purchased through ATOVIA, or other debts incurred in connection with its use, is not made by the due date.
ⓒ Where the member threatens the order of electronic commerce, for example by obstructing another person's use of ATOVIA or misusing their information.
ⓓ Where the member uses ATOVIA to do something prohibited by law or these terms, or contrary to public order and morals.

③ Where the same conduct is repeated twice or more after ATOVIA has restricted or suspended member status, or where the grounds are not put right within 30 days, ATOVIA may terminate member status.

④ Where ATOVIA terminates member status, it shall cancel the registration and notify the member. Before cancelling, it shall allow at least 30 days for the member to make representations.

Article 13 (Data protection and processing policy)
① Principles of data protection
ⓐ ATOVIA complies with relevant law, including the Act on Promotion of Information and Communications Network Utilisation and Information Protection, and maintains security systems to protect users' personal information.
ⓑ ATOVIA and the Operator do not store the password among the personal information provided at registration, and data protection follows ATOVIA's privacy policy.
ⓒ Where personal information is exposed for reasons attributable to the member, ATOVIA is not liable.

② Access to and changing personal information
ⓐ Members may view and edit their own personal information at any time through the personal information management screen.
ⓑ On a user's request, ATOVIA shall promptly correct errors in that personal information, and shall not use the information until the correction is made.

③ Collection and use of personal information
ⓐ ATOVIA collects users' personal information only to the minimum extent needed to provide the Service, and does not collect information needed to perform a purchase contract in advance at registration.
ⓑ However, where identity verification is required to meet an obligation under relevant law, minimal specific personal information may be collected.
ⓒ When collecting and using users' personal information, ATOVIA gives notice of the purpose and obtains consent, and does not use it for any other purpose.
ⓓ Where a new purpose of use arises, or the information is to be provided to a third party, users must be notified in advance and their consent obtained. Cases provided for by law are an exception.

④ Protective measures
ⓐ ATOVIA keeps the number of staff handling personal information to a minimum and takes every care to protect credit card, bank account and similar information.
ⓑ Where personal information is lost, stolen, leaked or altered, ATOVIA is liable for the loss caused to users.
ⓒ ATOVIA, or a third party that has received personal information, must destroy it without delay once the purpose of collection has been achieved.

⑤ Provision of personal information and exceptions
ⓐ ATOVIA does not provide personal information to third parties without the user's consent. However, it may do so within the limits the law allows in the following cases.

Where an investigative or government authority requests it.
Where information protection work is needed, such as confirming improper conduct, because a member has breached the law or these terms.
Where the law requires personal information to be provided.
Where minimal information needed for the transaction and delivery is provided to sellers, couriers and similar (for example name, address, phone number).
Where it is needed to process a return, exchange, refund or cancellation after a purchase has been made.
⑥ Consent and the scope of this policy
ⓐ ATOVIA does not pre-tick the consent boxes for personal information, and where a user declines consent for an item that is not a required field, it does not restrict or refuse registration or use of the Service.
ⓑ This privacy policy does not apply to sites linked from ATOVIA's official site; members are responsible for checking the privacy policy of that site or third party. ATOVIA bears no responsibility for it.

⑦ Legal obligations regarding provision of personal information
ⓐ Where a member registers or distributes posts that harm public morals or are contrary to national security, the Operator may, at the request of the relevant authority, view and submit that member's material.

Article 14 (Copyright in posts, and their management)
① Management of posts
ⓐ Responsibility for managing and operating posts and material on ATOVIA rests with the Operator, who may monitor and delete improper posts and material.
ⓑ All rights in and responsibility for a post made by a member rest with the person who posted it, and members must not post anything that breaches these terms.
ⓒ Where a public body such as the Information and Communications Ethics Committee requests correction, the Operator may delete or move a post without the member's prior consent.

② Criteria for judging a post improper
ATOVIA may treat the following as improper posts and delete them without prior notice, and bears no responsibility for doing so.
ⓐ Content that slanders another member or a third party, or damages their reputation through defamation
ⓑ Distributing or linking to content contrary to public order and morals
ⓒ Content recognised as connected to criminal conduct
ⓓ Content encouraging illegal copying or hacking
ⓔ Content infringing the copyright or intellectual property rights of ATOVIA or a third party
ⓕ Posting pornography or linking to pornographic sites
ⓖ Commercial advertising or promotion that has not been approved in advance
ⓗ Content unrelated to the product in question
ⓘ Content that interferes with ATOVIA's business without proper cause
ⓙ Content otherwise in breach of relevant law

③ Retention and transfer of posts
ⓐ Where the ATOVIA Operator has to suspend the Service for unavoidable reasons, it shall notify members in advance and take steps to make transferring posts straightforward.

④ Copyright in posts and limits on use
ⓐ Copyright and other intellectual property rights in works created by ATOVIA belong to ATOVIA.
ⓑ Copyright in a post made by a member belongs to the person who posted it, and ATOVIA may not use it commercially without their consent. ATOVIA does, however, hold the right to use it for non-commercial purposes and to display it within the Service.
ⓒ Members may not process or sell information obtained through the Service, or otherwise use it for commercial purposes.
ⓓ Where the Operator judges that content posted by a member falls under any item of paragraph ②, it may delete or move it, or refuse to register it, without prior notice.

⑤ Requests to take down a post, and the procedure
ⓐ Where ATOVIA or the Operator receives a takedown request from a third party on grounds of defamation or infringement of intellectual property or other rights, it may temporarily take the post down (suspend transmission).
ⓑ Where there is litigation, a settlement or an equivalent decision by a relevant body between the person requesting takedown and the person who posted it, that decision shall be followed.
ⓒ ATOVIA operates its post management procedures in compliance with relevant law, including the Act on Promotion of Information and Communications Network Utilisation and Information Protection and the Copyright Act, and the takedown request procedure follows the policy set by ATOVIA.

Article 15 (Dispute resolution and governing law)
① Dispute resolution procedure
ⓐ ATOVIA establishes and operates a body for handling compensation, so as to reflect legitimate views or complaints raised by users and to compensate for harm.
ⓑ ATOVIA gives priority to complaints and views received from users, and where prompt handling is difficult it immediately informs the user of the reason and the timetable.
ⓒ Where a user applies for redress in connection with an electronic commerce dispute between ATOVIA and the user, the matter may follow the mediation procedure of a dispute mediation body referred by the Fair Trade Commission or a Mayor or Provincial Governor.

② Governing law and jurisdiction
ⓐ The law of the Republic of Korea applies to the interpretation of these terms and to disputes between ATOVIA and users.
ⓑ Litigation relating to an electronic commerce dispute between ATOVIA and a user shall be subject to the exclusive jurisdiction of the district court with jurisdiction over the user's address. However, where the user's address or residence is unclear at the time of filing, or the user resides abroad, the action shall be brought in the court having jurisdiction under the Civil Procedure Act.

Article 16 (Purchase applications and consent to provision of personal information)
① Purchase application procedure
ⓐ Users make purchase applications at ATOVIA through the following steps, and ATOVIA must present each item clearly so that the user can check it during the process.
ⓑ Searching for and selecting goods or services
ⓒ Entering the recipient's name, address, phone number and email address (or mobile number)
ⓓ Confirming the terms, services for which the right of withdrawal is limited, and who bears costs such as delivery and installation
ⓔ Agreeing to these terms and confirming the items above (for example by a mouse click)
ⓕ Applying to purchase the goods and confirming it, or agreeing to ATOVIA's confirmation
ⓖ Choosing a payment method

② Consent to provision of personal information
ⓐ Where ATOVIA must provide a purchaser's personal information to a third party, it must inform the purchaser of the following and obtain their consent.
ⓑ Who receives the personal information
ⓒ The purpose for which the recipient will use it
ⓓ The items of personal information provided
ⓔ How long the recipient will hold and use the personal information
※ Where any of this changes, consent must be obtained through the same procedure.

③ Outsourcing of personal information processing
ⓐ Where ATOVIA outsources the processing of a purchaser's personal information to a third party, it must inform the purchaser of the following and obtain their consent.
ⓑ Who the processing is outsourced to
ⓒ The purpose and content of the outsourced work
※ However, where it is necessary to perform the service contract and relates to the purchaser's convenience, notice through the privacy policy may take the place of the consent procedure under the Act on Promotion of Information and Communications Network Utilisation and Information Protection.

④ Changing and cancelling a purchase application
ⓐ When a user's purchase application is received, ATOVIA sends confirmation of receipt.
ⓑ A user who has received confirmation of receipt may immediately request a change or cancellation where the purchase details do not match what they intended.
ⓒ However, where payment has already been completed, Article 22 (Withdrawal of subscription for digital products), Article 23 (Withdrawal and return rules for physical goods) and Article 24 (Procedure for withdrawal and refund) apply.

Article 17 (Formation of the contract)
① Conditions for formation
ATOVIA may decline a purchase application made under Article 16 (Purchase applications and consent to provision of personal information) in any of the following cases. However, where a contract is entered into with a minor, it must be stated that the minor themselves or their legal representative may cancel the contract if the consent of the legal representative is not obtained.
ⓐ Where the application contains false information, omissions or errors
ⓑ Where a minor purchases goods or services prohibited by the Youth Protection Act, such as tobacco or alcohol
ⓒ Where accepting the purchase application is otherwise judged to cause significant technical difficulty for ATOVIA

② When the contract is formed
The contract is taken to have been formed at the time ATOVIA's acceptance reaches the user in the form of the confirmation of receipt under Article 19(1).

③ Content of the acceptance
ATOVIA's acceptance must include confirmation of the user's purchase application, whether the goods are available for sale, and information on correcting or cancelling the application.

Article 18 (Payment methods)
① How payment may be made
Payment for goods or services purchased at ATOVIA may be made by any of the following methods that are available. ATOVIA may not levy any additional charge of any kind, beyond the price of the goods, in relation to the user's payment method.

ⓐ Account transfers, including phone banking, internet banking and mail banking
ⓑ Card payments, including prepaid cards, debit cards and credit cards
ⓒ Online bank transfer without a bankbook
ⓓ Payment by electronic currency
ⓔ Payment on receipt
ⓕ Payment using mileage or other points issued by ATOVIA
ⓖ Payment by gift vouchers contracted with or recognised by ATOVIA
ⓗ Payment by other electronic means

② Payment information and responsibility
Users must enter accurate information when paying, and any disadvantage arising from entering it incorrectly is borne by the user. This does not apply to loss arising from a problem with the system of ATOVIA or of the payment gateway.

Article 19 (Confirmation of receipt, and changing or cancelling a purchase application)
① Confirmation of receipt
When a user's purchase application is received, ATOVIA immediately sends the user confirmation of receipt.

② Changing and cancelling a purchase application
After receiving confirmation of receipt, a user who finds that the details do not match may immediately request a change or cancellation, and ATOVIA must act on that request as soon as it is received, before dispatch.

③ Changes and cancellation after payment
Where payment has already been made, Article 22 (Withdrawal of subscription for digital products), Article 23 (Withdrawal and return rules for physical goods) and Article 24 (Procedure for withdrawal and refund) apply.

Article 20 (Supply of goods)
① Deadline for supply
Unless separately agreed with the user as to when goods will be supplied, ATOVIA shall take the steps needed — made-to-order production, packing and so on — so that the goods can be dispatched within seven days of the user's order.

② Steps after payment
Where ATOVIA has already received all or part of the price of the goods, it must take the necessary steps within three business days of receiving it.

③ Tracking delivery
ATOVIA must take appropriate steps so that users can check the supply process and its progress.

④ Delivery information and responsibility
For goods purchased by a user, ATOVIA must state
ⓐ the means of delivery
ⓑ who bears the delivery cost for each means
ⓒ the delivery time for each means
and where the agreed delivery period is exceeded, must compensate the user for any loss.
This does not apply where ATOVIA proves that it acted without intent or negligence.

Article 21 (Refunds)
① Grounds for a refund and notice
Where goods a user has applied to purchase cannot be delivered or provided because they have sold out or for a similar reason, ATOVIA must notify the user of that without delay.

② Deadline for refunding
Where the price of the goods has been received in advance, ATOVIA must refund it or take the steps necessary for a refund within three business days of receiving it.

Article 22 (Withdrawal of subscription for digital products)
① The e-books, lectures and online services ATOVIA sells are digital content under Article 2(5) of the Framework Act on the Promotion of Cultural Industries.
② Before you open it, we refund the full amount within 7 days of the date of payment. If you have only paid and have not yet opened the content, you may cancel at any time.
③ Once you have opened it even once, withdrawal of subscription for that part is restricted (Article 17(2)5 of the Act on Consumer Protection in Electronic Commerce — where provision of the digital content has begun). For divisible content, such as a course split into several parts, the parts you have not yet opened are refunded just the same, under the proviso to that same paragraph.
④ ATOVIA keeps a record of when and which content you opened, and shows you that record if you ask for it. Where there is a dispute over whether content was opened, ATOVIA proves it with that record.
⑤ Under Article 17(6) of the same Act, ATOVIA states clearly on the payment screen that withdrawal is restricted and obtains your confirmation, and gives you material you can look at before paying.
⑥ You may cancel a recurring payment at any time, and once you do nothing is charged from the next payment date. Where part of a period already paid for has not yet been used, we calculate it by the number of days remaining and refund it.
⑦ Where content or a service has not been delivered through ATOVIA's fault, we refund the full amount regardless of whether it was used.
⑧ Where the goods differ from the labelling or advertising, or the contract has been performed differently from its terms, you may withdraw, under Article 17(3) of the same Act, within 3 months of the day of supply and within 30 days of the day you learned of that fact.
③ A user may cancel a recurring payment at any time, and once it is cancelled nothing is charged from the next payment date. Periods already paid for are not refunded.
④ Where content or a service cannot be provided for reasons attributable to ATOVIA, the matter is handled under relevant law.

Article 23 (Withdrawal of subscription and returns for physical goods)
① Period for withdrawal
Users may withdraw their subscription within seven days of entering into a purchase contract for goods with ATOVIA.
(On the basis of Article 17(1) of the Act on Consumer Protection in Electronic Commerce.) However, where the relevant laws provide otherwise, those laws apply.

② Grounds limiting returns and exchanges of physical goods
In the following cases, a user may not request a return or exchange.
ⓐ Where the goods have been lost or damaged for reasons attributable to the user.
ⓑ Where the value of the goods has fallen through the user's use or partial consumption.
ⓒ Where resale has become impossible with the passage of time.
ⓓ Where goods of the same performance can be copied, and the packaging has been damaged.

③ Exception to the limits on withdrawal
Even where ⓑ to ⓓ of paragraph ② apply, a user may still withdraw their subscription if ATOVIA did not clearly state that withdrawal was limited, or did not provide a trial product.

④ Withdrawal where the goods differ from the labelling or advertising
Where the goods differ from the labelling or advertising, or the contract has been performed differently from its terms, the user may withdraw within three months of the date the goods were supplied, and within 30 days of the date they knew or could have known of that fact.

Article 24 (Withdrawal and refund procedure)
① Deadline for refunding
Where ATOVIA receives goods back from a user, it must refund the price within three business days.
Where the refund is delayed, delay interest shall be paid at the rate set under Article 21-3 of the Enforcement Decree of the Act on Consumer Protection in Electronic Commerce.

② Stopping and cancelling payment
Where the user paid by credit card or electronic currency, ATOVIA must ask the provider of that payment method to stop or cancel the charge.

③ Who bears the cost of return
ⓐ On withdrawal of subscription, the user bears the cost of returning the goods supplied, and ATOVIA does not claim a penalty or damages on grounds of the withdrawal.
ⓑ However, where the goods differ from the labelling or advertising, or the contract has been performed differently from its terms, ATOVIA bears the cost of return.

④ Stating who bears the dispatch cost
Where the user bore the dispatch cost when receiving the goods, it must be stated clearly who bears that cost on withdrawal.

⑤ Refunds on a change of mind
ⓐ Where a cancellation is due to the user's change of mind, the user bears the fees and other costs arising from processing the refund.
ⓑ However, once provision of the service has begun, the matter is handled under ATOVIA's termination rules.

⑥ Compliance with relevant law
Cancellation and refund matters not expressly set out in these terms or in ATOVIA's user guide follow the Criteria for the Resolution of Consumer Disputes published by the Fair Trade Commission.

Article 25 (Special rules on cancellation and refunds for goods)
① Refund procedure after a return
A refund arising from a return is processed after the returned goods reach the seller and the reason for the return and who bears the return delivery cost have been confirmed.

② Publishing the refund criteria
ATOVIA must set clear criteria for returns and refunds and publish them so that users can check them easily.

Article 50 (How the community is run)
① Every member of this community must read the notices and comply with the rules; responsibility for anything arising from not reading or not knowing them rests with the individual member.

② This post sets out the rules of use that every member of the site must follow.
– This site is a place for people in serious pain because of atopy. It is not simply a social space.
– Strict rules of use apply. If that does not suit you, please do not join.

③ Whether the rules have been broken is judged by the team against the standards set out in these terms. If you do not agree with that judgement you may object through the channel in Article 50(6), and ATOVIA will look at it again and reply within 14 days.

④ If you break the rules we delete the post, issue a warning or remove you from the site, according to the seriousness of the breach. Before taking any such action we tell you its reason and its grounds, and removal from the site takes place under Article 12(4) of these terms only after you have been given at least 30 days to explain yourself. If you have content you are paying for, we refund the part corresponding to the remaining period.
– To report something, please submit a link to the post in question and a screenshot showing the member's nickname through the enquiries board.

⑤ ATOVIA does not disclose the name, ID or any other information that identifies a member who has been removed from the site. Where there is a need to make a breach of the rules known, we do so in a way that does not reveal who it was.
– Under Article 36 of the Personal Information Protection Act you may at any time require your own information to be corrected or deleted, and ATOVIA does not refuse it.

⑥ Suggestions, questions and complaints about how the site is run should be sent to the manager by message or email.
– We reply to the enquiries you send us. However, where the same content is repeated, or the comment needs no reply, we may only record its receipt.

⑦ These rules of use may change through members' suggestions and team discussion.

⑧ We show you these rules and take your consent when you sign up. If you do not consent, the sign-up does not go ahead.

Article 51 (Breaches of the rules and the measures taken)
🚫 Examples of breaches
① Abusive language, personal attacks and the spreading of false information directed at the team or at other members
– Criticism of and suggestions about the rules or how the site is run are not a breach of the rules. Please refrain, though, from spreading anything untrue and from expressions that belittle a person.
– Tell us any complaint or objection through the channel in Article 50(6) and we will reply.

② Posts that belittle another member, use informal address, start political arguments, or contain abuse, swearing, or anything frightening or unpleasant
– Informative discussion and argument in members' interests are permitted.

③ Advertising and promotional posts
– Prohibited: money-making adverts, gambling, adult material, links to clinics or products, contact details and similar

④ Meaningless posts, spamming comments, and activity aimed at raising your grade
– For example, sharing pointless links, simply scraping text, posts with no content

⑤ Sending members product promotion messages or emails, recruiting for Band or KakaoTalk group chats, or selling, sharing or arranging purchases of medicines
– Immediate permanent removal

⑥ Whether to write a review after taking part in an event or a product trial is for you to decide. However, where you are paid to write a review, you must state that fact (free provision, a discount and so on) within the review itself, under the Guidelines on the Review of Labelling and Advertising concerning Endorsements and Testimonials.

Article 52 (Posts and comments subject to deletion)
① Posts that do not fit the character of the board

② Posts using a font that is hard to read
– We recommend using the Naver default typeface.

③ Running a poll or survey without the team's permission

④ Leading or clickbait comments from members who have not left an introduction

⑤ Posts and comments that pick fights, flood the board or cause offence so repeatedly that other members find it hard to keep using the site

⑥ Writing hospital or product reviews (including comments) immediately after joining

Article 53 (Rules on product recommendations and reviews)
① No product can be declared absolutely right or absolutely wrong.
– Products affect people differently, so avoid defending or attacking a particular product unconditionally.

② You may write an assessment or review of a product only where you have objective grounds.
– When writing a product review, state clearly how long you used it and where.
– For example:
✅ "I used it on my wrist for a week. No fragrance, no stickiness, easy to apply."
✅ "I applied it all over. It was very oily and my hives and rash got worse."
❌ "I tried it and it was good."
❌ "You cannot get better without this."

③ No particular product is essential for treating atopy, and it can be overcome without any product.
– Posts and comments that press a product on others are therefore prohibited.

④ Objective negative reviews are not deleted, even for companies ATOVIA works with.
– However, unfounded abuse is treated as a breach of the rules.

⑤ Please report immediately anyone advertising falsely or with exaggeration, or writing reviews while posing as an ordinary member.

Article 54 (Rules for companies)
① Every company must operate within the law of the Republic of Korea.
– Including organic food, Pilates, fitness, home appliances, skincare businesses and similar
– We do not accept medical institutions or medical advertising. Under Article 27(3) of the Medical Service Act (enticement and brokering of patients) and Article 56 (review of medical advertising), ATOVIA neither brokers nor carries advertising for medical institutions.

② Company members must submit their business registration certificate to the manager when joining, and are approved after review by the team.
– 📩 Email format:
✉️ Subject: [ATOVIA] Applying to partner — company name
📌 Content: company name, representative's name, contact details, and the benefit offered to members

③ Approved company members must introduce their company in detail on the 'Introductions' board within one week of joining.

④ ATOVIA partner companies appear on the site's front page, in banners, in categories and so on for a set advertising fee.
– The site's rules of use apply to them exactly as to ordinary members. Where display is stopped for a breach of the rules, we refund the advertising fee for the period not yet displayed. However, where the breach has caused ATOVIA actual loss, we deduct the amount of that loss before refunding.

⑤ Companies that harm members through false or exaggerated advertising, or promote excessively, face action for breach of the rules without warning.

⑥ The products and services companies provide are there to help you manage your daily life; they do not mean the treatment or improvement of a disease. A member who disparages an approved company with anything untrue may also face action for breach of the rules. Negative reviews grounded in fact are not deleted, under Article 53(4).

Article 54-2 (Final provisions of the community rules, and consent)
① Where these terms and rules are breached, posts may be deleted and warnings or forced removal may follow, at the team's discretion.

② When you register as a member we show you these terms and obtain your agreement. Registration does not proceed unless you agree, and what you agreed to is kept on record together with the date you joined, so that we can show it to you at any time.

③ Matters not set out in these rules follow the team's judgement and the law of the Republic of Korea.

🚨 Please read and follow the rules above. 🚨

Article 55 (Non-medical health management services and how we operate)
① ATOVIA complies with the Ministry of Health and Welfare's ‘Guidelines on non-medical health management services’.

② ATOVIA cannot guarantee the healing or treatment of a chronic condition, and under medical law does not carry out medical consultation — diagnosis, history taking, prescription, treatment, procedures, surgery, direction, testing, reading or opinion.

③ The programs ATOVIA provides are not for the purpose of healing or treatment; they are wellness programs that support self-care.

④ If you have an immune condition, we strongly recommend getting a clear diagnosis at a medical institution.

⑤ Diagnoses and prescriptions can differ between hospitals and Korean medicine clinics. Which one you go to is yours to decide, and ATOVIA does not recommend any particular medical institution or field of practice.

⑥ ATOVIA is not a medical institution, so we cannot tell you whether a particular symptom means an illness is present or at risk.

⑦ ATOVIA does not provide diet or exercise programs for the purpose of directly treating a patient's illness without a specialist's prescription, diagnosis or referral.

⑧ We may sell health supplements, but we do not recommend taking particular medicines and do not provide rehabilitation or physiotherapy services.

⑨ If you have a condition, you must be diagnosed and tested at a medical institution.

⑩ A condition may improve indirectly while you are on a program, but whether it has must be confirmed by a fresh diagnosis at a medical institution.

⑪ Material such as skin photographs provided during a program is for reference only; we do not judge the state of an illness directly.

⑫ Where a precise assessment is needed, we recommend seeking further care at a medical institution.

Article 56 (Standards for providing non-medical health information and consultation)
① ATOVIA provides information based on scientifically verified material from international bodies, government, public institutions and academic societies.

② We gather the opposing positions of Western and Korean medicine and provide non-medical consultation and education for maintaining and improving health and for preventing illness and stopping it worsening.

③ The goal of the programs is to help you keep a healthy life for good.

④ We help you set your health goals and provide non-medical consultation and consulting on health activities such as nutrition, exercise and sleep.

⑤ An illness and a condition are different things, and the way they are treated and managed can differ.

⑥ ATOVIA does not provide direct diagnosis or treatment, and recommends taking part in a program after obtaining a clear diagnosis at a medical institution.

⑦ Where you take part in a program without a diagnosis, all responsibility rests with you.

Article 57 (Exclusions and limits of liability)
① ATOVIA is not a medical institution under medical law, and does not guarantee a treatment effect for any particular condition.

② Improvement may appear during a program, but this varies with each person's daily habits and physical condition.

③ If you have a condition, the rule is to be diagnosed regularly at a medical institution and to follow the treatment plan.

④ The information and consulting ATOVIA provides do not replace care at a medical institution.

⑤ ATOVIA does not promise any particular improvement in health, and therefore bears no liability on the sole ground that the effect you hoped for did not appear. Where damage is caused to you by ATOVIA's intent or negligence, however, ATOVIA compensates for that damage.

⑥ How you use the information and consultation ATOVIA has given you is yours to decide, so ATOVIA is not responsible for that choice or for its outcome. This does not apply where ATOVIA gave you information contrary to fact, or where there was intent or negligence on ATOVIA's part.

⑦ All material provided by ATOVIA is for reference and is not to be treated as professional medical advice.

⑧ If anything goes wrong with your health during a program, we recommend visiting a medical institution immediately.

Article 58 (Final provisions and consent)
① Users understand and agree that the programs ATOVIA provides are non-medical health management services.

② ATOVIA complies with its privacy policy and relevant law in order to protect users' health information.

③ Users are responsible for changes in their own health that may occur while using a program, and must visit a medical institution where necessary.

④ Matters not set out in these terms follow relevant law and ATOVIA's operating policy.

Special Provisions for AI, Program and API Services (Articles 59–70)

Article 59 (Scope and definitions)
① This chapter applies to the AI services ATOVIA provides (the AI assistant “VIA”, Viatalk 1:1 tutoring, AI coaching and counselling support, etc.), its software programs (Wonder Guild tools, web-based and installable programs, templates, data, etc.) and its APIs (collectively, “AI and Program Services”). Where this chapter and any other provision of these terms differ, this chapter applies first.

② The terms used in this chapter have the following meanings.
ⓐ “Free Services”: services provided without charge, such as trials and free passes
ⓑ “Paid Services”: services provided for a fee, such as subscriptions, passes, add-on purchases and API usage fees
ⓒ “Usage”: the usage allowance measured by a standard ATOVIA sets. Rather than in minutes or number of uses, it may be shown by a standard ATOVIA sets, for example as “remaining usage (%)”.
ⓓ “Input”: the text, voice, photos, video and files a user puts into the service
ⓔ “Output”: the text, voice, video, images and data that AI and Program Services produce
ⓕ “API Key”: the authentication credentials issued to a user for calling the API

Article 60 (Scope of Free Services)
① Free Services are provided only within the scope ATOVIA sets (e.g., suggested sentences only, a daily number of uses, some features restricted).

② Free Services are for personal, non-commercial trial use, and Output from Free Services may not be used for commercial purposes.

③ ATOVIA may change or end the features, scope, number of uses or period of Free Services as operationally necessary. In that case, ATOVIA gives notice at least 7 days in advance (30 days in advance for material changes that are unfavourable to users).

④ Free Services are provided as they are, and ATOVIA does not warrant their continuity, accuracy or fitness for a particular purpose. This does not apply, however, to damage caused by intent or gross negligence on ATOVIA's part.

⑤ Getting around free limits by using multiple accounts, switching IP addresses, automated means or the like is prohibited, and ATOVIA may restrict such use.

Article 61 (Scope of Paid Services)
① The content, Usage, price and period of Paid Services are as shown in each product description and on the payment screen.

② A subscription renews automatically on the same terms unless it is cancelled. Users may cancel at any time under “Manage subscription”, and once cancelled, no payment is taken from the next billing date. A period already paid for can be used until it ends.

③ Usage is replenished in periods set by ATOVIA (e.g., 5 hours, a day, a week, a month), and unused Usage does not carry over to the next period. Additionally purchased Usage must be used within the period shown in the product description.

④ Output from Paid Services may be used for legitimate purposes such as the user's own study and work. Selling or redistributing Output to third parties, or reselling the service itself, is permitted only under a separate written agreement with ATOVIA.

⑤ Discounted prices, such as launch discounts, apply for the period shown, after which the regular price shown applies. For members who subscribed during a discount period, the amount of the next payment follows the product description.

Article 62 (Fair use and usage limits)
To keep the service stable and to protect other users, ATOVIA may limit Usage, concurrent connections, request frequency and the like. Where mass use or automated use far beyond the normal range is identified, ATOVIA may restrict use after giving prior notice (or, in urgent cases, giving notice afterwards).

Article 63 (ATOVIA's rights)
① All rights in AI and Program Services, software, APIs, data and design, and in the name, face, appearance, voice and personality settings of the AI character “VIA”, belong to ATOVIA (or to the rights holders who have licensed them to ATOVIA).

② Users may use these only within the scope ATOVIA permits, and may not copy or synthesise VIA's face, voice or name, use them for AI training, or use them commercially.

Article 64 (Input and Output)
① Rights in Input belong to the user. The user warrants that they hold the rights necessary for the Input, and permits ATOVIA to process Input (including storing and analysing it) to the extent necessary to provide and improve the service. Personal information is handled under the Privacy Policy.

② Owing to the nature of AI, the same or similar Output may also be produced for other users, and ATOVIA does not guarantee that Output is exclusive.

③ ATOVIA does not assert rights against users in Output they have legitimately obtained. However, Output may be used only within the scope permitted by Article 60 ②, Article 61 ④ and relevant law.

Article 65 (Limits of AI Output)
① AI Output may be untrue or inaccurate, and does not take the place of professional judgement in fields such as medicine, law, tax and investment. VIA does not diagnose or prescribe.

② Users check Output for themselves and use it on their own judgement. ATOVIA is not liable for damage arising from decisions a user makes by relying on Output as it stands, unless there is intent or gross negligence on ATOVIA's part.

③ VIA is an AI, not a person. ATOVIA shows this on the conversation screen.

Article 66 (Prohibited acts)
Users must not do any of the following.
ⓐ Reverse engineer, decompile or disassemble the service, software or API, or attempt to extract source code, models or instructions (prompts)
ⓑ Access the service in bulk or harvest its content by automated means (crawling or scraping)
ⓒ Use the service or Output to build or train a competing service or AI model
ⓓ Share, transfer or sell an account or API Key to or with other people
ⓔ Resell, lend or broker the service without ATOVIA's permission
ⓕ Get around free limits by using multiple accounts or the like
ⓖ Have the service produce content that breaks the law, infringes the rights of others or is harmful, or impersonate a real person
ⓗ Get around security measures or interfere with the running of the service

ATOVIA may restrict the use of a user who breaches these rules or terminate the contract with them, and may claim compensation for any resulting damage.

Article 67 (Use of the API)
① An API Key may be used only by the user to whom it was issued, and the user is responsible for managing it. Usage fees incurred because an API Key was leaked are borne by the user. This does not apply, however, where the leak was caused by intent or negligence on ATOVIA's part.

② ATOVIA may set and change the API's request limits, fees and formats. Material changes are announced 30 days in advance; where a change is urgent for security reasons, it is made immediately and then announced.

③ API usage fees are charged according to Usage, and the portion already used is not refunded.

Article 68 (Special provisions on withdrawal of subscription and refunds)
① Once use of digital content or AI and Program Services has begun (the first conversation, running or downloading a program, or an API call), withdrawal of subscription is restricted under Article 17(2)5 of the Act on Consumer Protection in Electronic Commerce. ATOVIA shows this before payment and offers a free trial.

② If use has not yet begun, the full amount is refunded within 7 days of the date of payment.

③ A subscription may be cancelled at any time and stops from the next billing date. No refund is given for the remaining days of a usage period that has already begun. Where relevant law provides otherwise, however, that law applies.

④ Where the service is defective or differs from its labelling or advertising, a refund is made under relevant law.

Article 69 (Changes to and ending of services)
ATOVIA may change AI models, features, character line-ups and the like to improve the services. Where ATOVIA changes material content of a Paid Service to the user's disadvantage or ends a service, it gives 30 days' notice and either refunds the fee for the remaining period pro rata by day or provides a service of equal value.

Article 70 (Limitation of liability)
① ATOVIA is not liable for damage caused by natural disasters, outages at outside providers (cloud, payment and AI model providers, etc.) or the user's own fault, unless there is intent or gross negligence on ATOVIA's part.

② Except where there is intent or gross negligence on ATOVIA's part, ATOVIA's liability for damages in connection with Paid Services is limited to the amount the user paid for that service in the 3 months immediately before the day the damage occurred.

③ In connection with Free Services, ATOVIA is not liable unless there is intent or gross negligence on ATOVIA's part.

Addendum

These terms take effect from 25 February 2023.
These terms were amended on 16 September 2026 and take effect from the same day. The terms as they stood before the amendment will be sent to you on request to customer service (admin@atovia.kr).
These terms were amended on 2 October 2026 and take effect from the same day (Articles 59–70, “Special Provisions for AI, Program and API Services”, newly added; Article 42 renumbered as Article 54-2).