ATOVIA HELP CENTER
Find your way,
right where you're stuck
Everything you need to use ATOVIA — guidelines, articles, private inquiries and live chat, all in one place.
See how to get help ↓START HERE
What are you
looking for?
Different paths for reading how it works, checking the guidelines, leaving your situation, or simply asking in your own language.
Guidelines
What to know before using our service, account, materials, Community and Partners.
Handbook
What to check first after signing up, and which program to try next.
In-depth enquiry
Leave a personal question, then track the answer and status in My Inquiries.
Live chat
Ask how ATOVIA works, right away, in any of our 24 supported languages.
FAQ
Common questions
Here are the questions newcomers ask most. For anything personal that isn't covered here, send us an In-depth enquiry.
I've just joined. Where should I start?
Community Introductions: start by saying hello there in a single line. Then look around whichever of Physical Care, Mind Care or Life Care draws you right now. The whole flow is laid out in one place in the Handbook.
How do I sign in?
You can sign in with an ATOVIA account or with Kakao. Once you're signed in, the same account carries over to ATOVIA's other sites, such as Community and Partners.
Where can I see the programs I signed up for and the materials I received?
My World is where you'll find your applications and materials in one place. If they don't show up, first check that you're signed in with the account you used to apply.
How do I earn activity points and grades?
You get 10 points for writing a post, 4 for a comment, 2 for each like you receive and 1 for each daily visit (up to 100 a day). Points raise your grade, and spending them never lowers a grade you've reached. The grade table is in the Handbook.
Where can I ask something personal?
In-depth enquiry is the place for that. It's 1:1 and private, so other members can't see it, and you can check the reply and its status in the “My inquiries” tab on the same screen.
Can I ask in another language?
Chat Guide lets you ask right away in any of the 24 supported languages, or in any other language you're comfortable with.
How do refunds work?
Our refund policy and operating rules are set out in our Guidelines. You can also double-check the amount and terms on the application and payment screen.
Can I earn a commission by recommending ATOVIA?
Any member can apply through Partners. Your referral link appears as soon as you apply, and records and commissions start building up once an operator approves you. Digital products earn 3–30% depending on your grade and the food store 3%; you can request a withdrawal once you have 30,000 KRW or more.